Definitions and Interpretation

“Event” means an entertainment event including, without limitation, an exhibition, lecture, theatrical event to be held at Whitby Museum in respect of which We have the right to sell You Tickets.

“Tickets” means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.

“Venue” means any facilities or locations within Whitby Museum.

“We” means Whitby Literary and Philosophical Society (Whitby Museum). “Us” and “Our” shall be read accordingly.

“You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

Tickets

All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions.

We confirm that We are authorised to sell Tickets.

A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.

It is Your responsibility to check Your Tickets as if you have made a mistake they cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake.

We will not be responsible for any Ticket that is lost, stolen or destroyed.

Where a concession is claimed, proof of identity and concession entitlement (for example Membership Card, and or student status) may be required.

Price and Payment

The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes. No order will be accepted until We have received full payment.

Changes to an Event

Where reasonably necessary, We reserve the right to make alterations to the published Event programme. 

These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the Department for Business Enterprise & Regulatory Reform.

Loss and damage

We will not be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence or that of the Venue or the Promoter or other breach of statutory duty.

Restrictions on Purchase of Tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number without prior notice unless the purchase of an excess was due to Our error.

Restrictions and Prohibitions

By attending an Event, Ticket holders consent to filming and sound recordings of themselves as members of the audience. The Museum may use such films and recordings (including any copies) without payment. Ticket holders or admitted persons must explicitly state in advance or notify the Venue and/or Promoter if they do not wish to be filmed or recorded. Where the event is aimed at children permission will be sought from the parent or guardian.

Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
 Alcohol may only be consumed in the Normanby Room during licenced events.

Smoking is not permitted on site.

The following are not permitted within any Venue:
 1) animals (with the exception of guide dogs);
 2) laser pens;
 3) your own food; or drink
 4) cans or glass containers;
 5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g.
 knives);
 6) illegal substances;

Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.
 All bags and rucksacks may be subject to checks.

Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and Museum regulations whilst attending the Event.

If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets.

Dispute Resolution

If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end We shall use Our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

Although this does not restrict Your rights to pursue court proceedings, if We are unable to settle any dispute by negotiation within 28 days, the parties may attempt to settle it by mediation. To, initiate a mediation, a party must give written notice to the other parties to the dispute requesting a mediation.

Waiver

If We delay or fail to enforce any of these Terms and Conditions, It shall not mean that We have waived our right to do so.

Assignment

We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions, provided that Your rights are not adversely affected.

Severability

If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

Third Parties

Any person not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case only We, and You (or your assignees permitted hereby) have rights and obligations under this contract.

Force Majeure

For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

Amendments and Variations

We intend to rely on the written terms set out here in this document. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed. If they do not then you should speak to a member of staff.

After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and it is preferable. All enquires to be emailed to enquiries@whitbymuseum.org.uk.

No Partnership of Agency

Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in all respects in accordance with English and Welsh law and the parties agree to submit to the exclusive jurisdiction of the English and Welsh courts.